Contact & Customer Service

contact us via chat

If you have specific questions about our products or are unclear, you can use our chat portal. The chat window can be found in the bottom right corner of the screen. You can contact us this way at any time.

If it is not possible for us to respond live, you will receive the answers to your questions to the email you provided.

Please make sure to leave us the correct email address.

via our contact form

If you have any questions about a product, you can use the contact form on the respective product page. The specific contact forms are directly linked to our product pages and the live chat. If you have any general concerns or are unclear, please contact us using the contact form .

contact us via email

If you have any problems, it is best to contact us directly by email . Please do not hesitate to attach images if necessary.

If you are looking to contact us for business reasons, you can reach the management directly at

Phone & WhatsApp

Use WhatsApp to easily send us pictures of any defects using your order number. For general questions, please use the contact form .

You can reach us by phone on +49 157 59477604 Thursday - Friday from 8 a.m. to 8 p.m.

According to § 5 TMG
PNHS from VEG.G eU
Schortestrasse 54
98693 Ilmenau
Germany | Germany
Vincent Georg Hilbrunner

Telephone: +49 157 594 77 604 (free from German mobile and landline networks)
Availability: Thu-Fri: 8 a.m. – 8 p.m
Email for customers:

Ilmenau City Court: 16070029
Registration number: 202218823

VAT number:
Sales tax identification number in accordance with Section 27a of the Sales Tax Act
VAT number: DE352913564